With this online course, you’ll learn how to discuss and resolve difficult interactions in the workplace–whether they’re with employees, peers, bosses, or even customers and suppliers. Includes tools and techniques to help you: decide which situations are worth resolving, address the negative emotions conflict raises, clarify the facts of an interpersonal conflict, solve the problem underlying a difficult interaction, and manage conflict between direct reports. You’ll learn the key concepts with a mix of practical content, videos, infographics, and downloadable tools. You can then use the real-word scenarios, self-tests, and assessments to measure your understanding. One-year single-user license.