This course will teach you to learn about your customers to better meet their needs, use customer knowledge to identify ways to deliver additional value to your business and build a customer-focused team. Covers the critical components of servicing internal or external customers, with a compelling overview of the importance of customer service, its relationship to customer satisfaction, and its link to company profitability. In this online learning course, you’ll learn the key concepts around customer focus with a mix of practical content, videos, infographics, and downloadable tools. You can then use the real-word scenarios, self-tests, and assessments to measure your understanding. One-year single-user license.